Support

Technical Support Systemetrics provides technical support to customer sites worldwide from its office location in Cambridge, Massachusetts USA. Support services are provided via telephone, web and e-mail on an annual subscription basis. Subscription support provides software updates and bug fixes, together with telephone and electronic support. If you have subscribed for technical support, you are welcome to call us at (1) 617-868-8308 with any product questions or problems, or submit a description of your question or problem via e-mail to PageMate Technical Support. To assist with resolution of operational problems, all Systemetrics' software products provide a capability to generate detailed log files during operation. If you are having a problem that is repeatable, we will usually ask you to generate and submit log files that trace program operation when the problem occurs. For information about generating and submitting log files for PageMate, please see PageMate Debug Logging. Systemetrics, Inc. 153 Lexington Avenue Cambridge, MA 02138-3369 USA 617-868-8308 support@system.com